Refund policy

Return Policy

As a retailer of handmade perishable food items, we are unable to accept returns.

However, McGowan Chocolates offers a delivery guarantee on our orders. If your chocolate arrives melted due to hot weather or is damaged, we will replace it. Please contact us within (24) hours of receipt, with a detailed description and photograph(s) evidencing this, for assistance with a replacement or exchange.

Due to the perishable nature of our chocolate, all claims submitted without proper support will not be eligible for reshipment.  McGowan Chocolates reserves the right to limit replacements. Refunds are not offered. We will either reship the item or replace it with another of equal value.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, uneaten and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@mcgowanchocolate.com. Please note that returns will need to be sent to the following address: 1311 Generals Hwy, Crownsville, MD 21032 ATTN: McGowan Chocolates 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@mcgowanchocolate.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants and custom products (such as special orders or personalized items).

European Union 14 day cooling off period
McGowan Chocolates does not ship outside of the Continental United States.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mcgowanchocolate.com.

Due to the perishable nature of our products, our guarantee is valid only on correctly addressed orders on the first delivery attempt. We cannot guarantee the condition of the package if the carrier reroutes your order. We will ship your order to the shipping address(es) you provide. Please include a street address, and company name, suite or apartment numbers when applicable to ensure accurate delivery.

McGowan Chocolates is not responsible for failed deliveries when:

  1. You provide an incorrect or outdated address;
  2. You address does not contain a valid suite or apt number when one is necessary;
  3. Your recipient is out of town or not available.

Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment. Additionally, the extended transit time during the return may damage and/or spoil the items. McGowan Chocolates may at their sole discretion deem the returned items as unsuitable for redelivery and any new replacement order shall be at the customer’s expense.